Refund Policy

1. General Refund Overview

At Kannan Pattasu, we value customer trust and aim to resolve any order discrepancies fairly and promptly. Because fireworks are seasonal chemical products, refunds are handled through a clear, transparent evaluation process.

2. Circumstances Where Refunds Apply

Refunds may be sanctioned under the following verified scenarios:

• Cancellation Prior to Packing: Order cancelled by the customer before packaging and carrier booking.
• Out-of-Stock Products: If an ordered item becomes unavailable due to seasonal demand and the customer declines a recommended substitute.
• Verified Transit Damage: Confirmed packaging destruction or product damage supported by timely unboxing video evidence.
• Duplicate Payments: Inadvertent duplicate transfers made for the same Quote ID.

3. Non-Refundable Situations

Refunds will not be granted in the following cases:

• Failure by the customer to collect the parcel from the designated transport parcel office within the stipulated storage time.
• Incorrect or incomplete contact details provided in the enquiry form leading to misdirected transport communication.
• Normal transit delays caused by regional holidays, monsoon conditions, or transport carrier schedules.
• Claims submitted without supporting unboxing video or photographs.

4. Verification and Claim Evaluation

Upon receiving a refund request with supporting unboxing media, our claims team verifies the shipment details with the transport partner. Claim verification is typically concluded within 24 to 48 business hours.

5. Mode and Processing Timeline of Refund

Once approved, refunds are credited directly to the customer’s originating bank account or UPI ID. The typical processing duration is 3 to 5 business days from the date of claim approval. We share the bank transfer transaction receipt upon execution.

6. Contacting the Refund Desk

For refund queries or claim updates, please message us on WhatsApp at +91 87654 32109 or email kannanpattasu@gmail.com with your Quote / Order ID and payment receipt.