Cancellation and Returns

1. Nature of Fireworks Products

Fireworks are classified as hazardous and explosive chemical commodities under Indian law. Because of safety and transport security mandates, return transit of consumer fireworks is strictly regulated. We request all customers to carefully review their requirement before confirming orders.

2. Cancellation Before Dispatch

You may cancel your quote or order at any time prior to consignment packing and handover to the transport agency. Once an order is canceled before packing, any prepaid amount will be refunded after deducting nominal administrative and transaction processing fees.

3. Cancellation After Dispatch / In-Transit

Once a consignment has been loaded and dispatched via the transport carrier with a generated Lorry Receipt (LR), cancellations cannot be accepted. Carriers do not offer recall or stop-transit facilities for explosive class parcels.

4. Return Policy & Legal Limitations

Under statutory explosive goods guidelines, commercial return shipping of unsealed or delivered fireworks via regular couriers is legally prohibited. Consequently, we cannot accept general return shipments after parcels have been collected from the transport hub.

5. Damaged, Defective or Missing Items (Unboxing Claim)

In the unlikely event that your parcel arrives damaged, wet, or with missing contents:

• Inspect the outer corrugated packaging at the transport parcel hub before acceptance. If severe external damage is noticed, notify the parcel officer and note it on the delivery register.
• Mandatory Unboxing Video: Record a clear, continuous unboxing video while opening the parcel showing the shipping label, strapping, and inner box condition.
• Notify our team within 24 hours of parcel collection via WhatsApp (+91 87654 32109) with your Order ID, unboxing video, and high-resolution photographs.

6. Non-Returnable Scenarios

Returns and claims will not be entertained under the following conditions:

• Damages caused by improper customer storage, exposure to moisture, rain, or open flame after parcel collection.
• Opened, partially ignited, or used cracker packages.
• Claims submitted after 24 hours of parcel hub collection.
• Claims without unboxing video proof.

7. Customer Support & Assistance

If you experience any issue with your parcel, our dedicated support team is available via WhatsApp at +91 87654 32109 or email at kannanpattasu@gmail.com.